What should you do if a customer refuses to wear goggles?

If a customer refuses to wear goggles while tanning, the appropriate action is to refuse to tan them, as this aligns with FDA regulations. The use of goggles during tanning sessions is essential to protect the eyes from potential damage caused by UV rays. These regulations are in place to ensure customer safety, as prolonged exposure to UV light without proper eye protection can lead to serious eye conditions, including cataracts and corneal damage. Upholding these safety guidelines not only safeguards the health of the customer but also maintains the integrity of the tanning facility's commitment to responsible tanning practices.

Encouraging customers to wear goggles is a positive approach, but it becomes ineffective if they are adamant about not using them. Allowing customers to tan without goggles or offering discounts for such choices undermine the critical safety protocols established by regulatory bodies. Therefore, prioritizing safety by adhering to FDA requirements is essential in any tanning operation.